We understand that many in our community will be concerned about what the next few days and weeks will bring, our practice team are also concerned but are working hard to continue to provide care.
As a team, we are reviewing national guidance daily and adopting new ways of working to keep you, our patient community, safe. Minimising your exposure to COVID-19 symptoms and saving the lives of the most vulnerable people in our community is our priority.
At the same time we need to keep our teams safe and well so they can keep on working to provide patient care.
We understand that these are difficult and worrying times. We have been saddened and dismayed by the verbal abuse our reception and dispensary team have experienced on the phone and in person this week from a small number of patients. It is unacceptable and will not be tolerated.
We are genuinely sorry if you are inconvenienced by having to wait a bit longer on the phone than you usually would or if you have to queue a few minutes to collect your medication.
At this time none of us know how long this disruption is likely to continue for, so we ask that ALL of our patients are kind to our team. It’s a very worrying and stressful time for them also, some of our team suffer ill health, some of our team have young families, they are choosing to work and not self-isolate in order to provide an essential service and they deserve your respect.
Please be kind. Please be patient.