We attempt to provide the highest possible level of professionalism in the care and treatment of patients and endeavour to achieve this at all times. However, we appreciate that things sometimes go wrong and you may feel disappointed or aggrieved with some aspect of your care. This Practice follows a recognised complaints procedure. If you wish to make a complaint, please contact the Practice Manager, who will deal with your concerns in confidence.

At the same time, if you feel our staff deserve praise, we would like to hear that from you, too. Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”.

Let us know if you have any suggestions or cause for complaint as soon as possible.

We continually try to improve our Services and your feedback is always appreciated.

Courtesy.
We undertake to: Treat you with respect and courtesy. Provide you with advice and treatment in a timely manner. Help you make decisions about your health by treating you as an equal. Discuss what treatment is available and refer you on to other experts where necessary. Act as your advocate and guide through health and social services. Maintain confidentiality in what we discuss and the records we keep on your behalf.
Equally, we expect our patients to treat staff with respect  and it is a policy within the Practice to operate a zero tolerance to violent and abusive behaviour.

Write to:

Christine Tozer
Practice Manager
The New Coningsby Surgery
20 Silver Street
Coningsby
Lincolnshire
LN4 4SG

Or

phone: 01526 - 344544

Or

email:

christine.tozer@lpct.nhs.uk

Important note: do not use email if you want to send confidential information.